1. Information we collect

We may collect the following information when you visit our site or book a tour with us:

• Full name
• Email address
• Contact phone number
• Payment information (we never store full card details)
• Country and city of residence

2. How we use your data

We use your personal data to:

• Manage bookings, tours and contracted services
• Respond to enquiries and provide support
• Send information about trips, news and promotions (if you have authorised it)
• Improve the user experience and the quality of our services
• Comply with legal obligations and applicable regulations

3. Data retention

We retain your information only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law. Once it is no longer needed, we take reasonable steps to delete or anonymise it.

4. Sharing data with third parties

We do not sell or rent your personal data. We only share your information in the following cases:

• When necessary to complete a booking or service: for example, with hotels, local guides, drivers or logistics providers.
• When required by competent authorities or applicable law.

All partners receive only the information strictly necessary to provide the requested service.

5. Information security

We apply technical and organisational measures designed to protect your data against unauthorised access, accidental loss or improper alteration, such as:

• Encrypted connections (SSL/HTTPS)
• Secure servers and segmented internal access
• Restricted access to sensitive information

We also host our infrastructure on Amazon Web Services (AWS), a cloud platform used by companies and public bodies worldwide. AWS offers high standards of physical and logical security, redundancy, backups and compliance with international data protection and information management regulations. This means your data is stored in data centres with 24/7 monitoring, strict access controls and protection systems designed to minimise the risk of breaches or outages.

However, please remember that no system is 100% invulnerable. If you detect any security issue, let us know as soon as possible.

6. Your rights

You have the right to:

• Access your personal data
• Request its rectification if it is inaccurate or incomplete
• Request its deletion when it is no longer necessary
• Object to processing for marketing purposes
• Request the portability of your data in a suitable format

To exercise any of these rights, please contact us at: ceo@thesilkroadtravel.com

7. Use of cookies

This site uses cookies to analyse traffic, remember preferences and improve your browsing experience. You can manage or disable cookies in your browser settings. Please note that disabling them may affect the operation of certain parts of the site.

8. Changes to this policy

We may occasionally update this Privacy Policy to reflect legal, technical or internal process changes. We recommend that you review this page regularly.

Last updated: November 2025

9. Contact

If you have any questions about this policy, about how we process your data or about information security, you can contact us at:

The Silk Road Travel
Email: ceo@thesilkroadtravel.com
Phone: +34 610 92 57 92